Shipping Policy
Thank you for choosing ADS Velocity for your cybersecurity solutions. This Shipping Policy explains how Bitdefender antivirus licenses and other digital security products are delivered to you.
1. Delivery Method
All Bitdefender products purchased through ADS Velocity are digitally delivered via email. There is no physical shipping or courier process involved.
2. Delivery Time
After your order is completed, your Bitdefender license and activation instructions will be delivered within:
- 1–3 hours under normal conditions
- Up to 24 hours in rare cases due to verification or high traffic
We strive to ensure fast and secure electronic delivery for all customers.
3. Order Confirmation Emails
You will receive the following emails after placing your order:
- Order Confirmation – immediately after you place your order
- Digital Delivery Email – containing your Bitdefender license key and activation instructions
4. If You Do Not Receive Your License
If you haven’t received your license email within 24 hours:
- Check Spam, Junk, and Promotions folders
- Ensure your mailbox is not full or blocking external emails
If you still cannot find the email, contact our support team at support@adsvelocity.xyz.
5. Incorrect Email Address
ADS Velocity is not responsible for failed deliveries caused by incorrect email addresses provided at checkout. Please verify your email before placing an order.
6. International Delivery
All Bitdefender products are delivered digitally, meaning customers worldwide receive their licenses instantly with no shipping fees, no customs delays, and no geographical restrictions.
7. Support for Delivery Issues
Our support team is always ready to assist you with any delivery or activation-related concerns to ensure a smooth experience.
8. Contact Us
For inquiries or assistance:
Email:
support@adsvelocity.xyz
Address:
3806 Central Plaza, 18 Harbour Road, Hong Kong
Thank you for choosing ADS Velocity — your trusted provider of genuine Bitdefender antivirus solutions.